€ - Nederlands
Record a welcome message, set up a call queue or an option menu...
All you need is a mobile phone per employee
| Queue with music | Different messages can be played to your customers while they are waiting on the phone. Your customer can leave a message. |
| Automatic call distribution | During and after office hours your calls can be transferred to any employee you choose. Holidays as well can be easily set up. |
| Option menu (IVR) | For commercial queries press 1, For technical queries press 2,.... |
| Presence | Know when your colleague is busy or (un)available, so you do not unnecessarily forward him/her any calls. |
| Meeting room | Give your employees the phone number of your meeting room. |
| Multiple channels | You can have up to 80 concurrent calls*. |
| Call recording | Record your employee's calls for training purposes. Listen to all your recorded calls. |
| Listening / Whispering | Listen in on a conversation and whisper what your employee should answer. |
| Call History Statistics | Call history that can be exported and used to manage your call center. |
| Impose restrictions | You can determine per employee which destination(s) they are allowed to call to avoid any surprises in the end. |
| Send & Receive fax | Send and receive faxes via email. Your fax machine becomes obsolete. Free service with Flexphon. |
| Availability | Set your availability based on personal working hours or make yourself temporarily unavailable when you’re in a meeting. |
| Voicemail | listen to voicemails |
| Transfer | Forward calls to your colleagues (direct transfer or supervised transfer). |
| Ring group | Subscribe or unsubscribe yourself from a ring group |
| Call History | View your personal call history |
| Android / iOS | Our mobile app is available on Android and iOS |
| 99.7% uptime guaranteed | Uptime is at least 99,7% of the time guaranteed |
| 24/7 live monitoring | We have a technical team monitoring our services 24/7, ready to act when needed. |
| multi-server environment | Our network infrastructure is fully redundant and is located in 2 datacenters. |
| PREMIUM Voice Quality | All calls go over the gsm network, so that we can guarantee PREMIUM voice quality. We cooperate with 5 of the world’s leading carriers with a platform that has been developed in-house and is built around core carrier grade switching technology offering you the best voice quality available on the market. |